Everything about our cleaning services, bookings, item care, liability and customer rights.
Website forms and messages are booking requests, not confirmation that a pickup slot or service has been accepted. A booking is confirmed when our team acknowledges it. We may contact you to clarify the address, item details, service, timing or price before accepting the request.
You must provide an accurate name, reachable phone number, complete pickup and delivery address, community/building details and any necessary access instructions. Please ensure someone can hand over and receive the items at the agreed time. Pickup and delivery times are estimates and may change because of traffic, weather, access restrictions, operational issues or other circumstances beyond our reasonable control. We will make reasonable efforts to notify you of significant changes.
Please select the service that best matches each item and disclose stains, damage, delicate trims, colour-transfer concerns, special fabrics and previous cleaning or repair attempts. Published prices are indicative unless expressly stated otherwise. The final charge may depend on item type, size, fabric, condition, treatment required and the price confirmed by our team after inspection. We will seek your approval before carrying out work that materially changes the quoted service or price.
Cleaning outcomes depend on fabric composition, dye stability, age, wear, previous treatments, stain type and the care information available. We cannot guarantee removal of every stain, odour or mark. Some stains may be permanent. Certain fabrics, embellishments, prints, adhesives, leather, suede or delicate constructions may react unpredictably even when reasonable care is taken. Where we identify a material risk, we may recommend an alternative treatment, request your instructions or decline the service.
We take reasonable care when handling items. Please tell us promptly if you believe an item has been lost or damaged, and provide the booking details and relevant photographs or other evidence so we can investigate.
To the extent permitted by applicable law, Wash Plus is not responsible for loss or damage arising from inaccurate or incomplete information supplied by the customer; items left in pockets; pre-existing wear, weakness, defects or colour instability; failure to disclose special care requirements; ordinary and unavoidable results of a properly selected cleaning process; or events outside our reasonable control.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for fraud, wilful misconduct or negligence where it cannot lawfully be excluded. Any remedy or compensation will be assessed fairly in light of the evidence, the nature of the service, the item and applicable law. These terms do not create a blanket waiver of your statutory rights.
Please arrange to receive completed orders promptly and keep your phone available for delivery coordination. If delivery cannot be completed because the address or contact details are incorrect, access is unavailable or no authorised recipient is present, we may arrange another delivery time and advise you of any reasonable additional delivery charge before applying it. We will contact you about items that remain uncollected and handle them in accordance with applicable law.
Prices, payment methods, deposits and any applicable additional charges will be communicated during booking or order confirmation. If you need to change or cancel a booking, contact us as early as possible. Once collection has taken place or cleaning has started, cancellation may not be possible and charges may apply for work already performed or costs reasonably incurred, subject to applicable law and any terms confirmed at booking.
If you have a concern about a service, contact us as soon as reasonably possible with your booking reference, item description and details of the issue. We will review the matter and work with you toward a fair resolution.
You agree not to misuse the website, interfere with its operation, submit false booking information, attempt unauthorised access or use the website for unlawful purposes. Website content, service availability and prices may be updated from time to time.
Personal information submitted through the website is handled in accordance with our Privacy Policy.
These terms are intended to be governed by the applicable laws of the United Arab Emirates and the relevant laws and regulations in force in the Emirate of Dubai. Any dispute will be handled by the competent courts or authorities in accordance with applicable law.
We may revise these terms as our services or legal requirements change. The version published on this page applies from its stated update date. Any terms specifically confirmed with you for an order will also apply to that order, to the extent they are consistent with applicable law.
Email: info@washplusdubai.com
Phone: +971 874593845
Website: washplusdubai.com
These terms are a practical draft for website use, not legal advice. Have them reviewed by a UAE-qualified lawyer and align them with your actual insurance, claims process, payment, retention and operating procedures before relying on them.
Questions about your booking or our policies? Our team is happy to help.
